FAQs

1.

​Returns

If I get a product and I don't like it, what can I do?

We never want to have a dissatisfied customer. You can reach out to our team at service@tylmen.com and we’ll take care of your troubles and help you find the best solution whether that’s your money back or a different product.

2.

Bespoke Inquiry

How can I create a custom order?

Check out our “bespoke” page for more information on how the process works. At the end of the page you can click “start my bespoke design” or email me directly with your needs at lloyd@tylmen.com.

3.

Resale

I have clothing I would like to contribute. How can I get involved?

We love and appreciate when the community wants to join the cause to make high end brands affordable for all. Please visit the “resale contribution” page to join the efforts

4.

My Order

How do I know the status of my order?

We make sure to send our customers an email confirmation once an order is placed. If you have not received one, please contact us.

5.

Product Offering

Do you offer clip on ties?

No. All of our ties are self-tie.

Do you offer kids ties?

We do not offer Tylmen kids ties. Occasionally we will have kids ties available in our resale.

Do you offer extra large ties?

We do not. All of our ties are standard 50 cm (about 19.5 inches) long, 8cm (about 3 inches) at its widest point and 3.5 (about 1.3 cm) at the tail. This is considered standard and or traditional for men’s neckties.

Please check Til's Resale for different product offering styles and sizes.

6.

Discounts

Do you offer bulk discounts?

We do not have an official bulk discount. If you are interested in purchasing items in bulk contact us and we’d be happy to accommodate you best way possible.

What are other discounts I could utilize?

Sign up for our newsletter and stay up to date with periodical discounts.

7.

Product Care

How do I take care of Tylmen product?

When your tie is not around neck, unknot it and store it in a cool place— either folded or hung up.

How can I clean my Tylmen Tie?

We recommend using a professional service such as a dry cleaners to assist in cleaning your tie.

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